Refund Policy

1. Logistics Fee Refunds

The logistics and delivery fee paid through this platform covers real transportation costs incurred on your behalf. Once delivery logistics processing has commenced — which occurs after your payment is confirmed and your enrollment is approved — the logistics fee is non-refundable.

No payment is collected at the time of form submission. Payment is only requested after eligibility has been verified and you have agreed to the confirmed logistics fee quote. This means you have a clear opportunity to review and decline before any funds are committed.

2. Cancellation Window

If you have paid your logistics fee but wish to cancel before vehicle transport has commenced, you may request a cancellation within 24 hours of payment confirmation. Cancellations requested within this window will be reviewed and, if logistics have not yet been dispatched, a full refund will be issued within 5–10 business days.

Once vehicle transport has been dispatched, cancellations are no longer eligible for a refund, as direct costs have been incurred.

3. Exceptions

A refund may be issued outside the cancellation window in the following cases:

• The vehicle you enrolled for becomes permanently unavailable and no equivalent model can be offered
• A verified billing or processing error occurred during payment
• We are unable to deliver to your address due to regional restrictions that were not disclosed at the time of enrollment

All exception refund requests are reviewed individually. We do not guarantee a refund outside of the exceptions listed above.

4. How to Request a Refund

To request a cancellation or refund, contact our support team within the applicable window with the following information:

• Your full name and email address used during enrollment
• Your enrollment submission date and vehicle of interest
• The reason for your cancellation or refund request

Refunds are issued to the original payment method. Processing time is 5–10 business days after approval.

5. Enrollment Form (No Payment)

Submitting the enrollment form does not involve any payment and is fully free. You can withdraw your enrollment at any time before a payment is requested by simply not proceeding. No cancellation action is required.

6. Contact

To initiate a refund request or ask questions about your payment, contact our support team. We aim to respond to all refund inquiries within 1 business day.